LUXN Privacy Policy
This Privacy Policy describes how LUXN ("LUXN," "we," "us," or "our") collects, uses, and discloses your information in connection with your use of our websites, mobile applications, and related services (collectively, "the Services").
In other words, this policy explains what information we gather about you, how we use it, and when we collect it. Here you can see how, for what purposes, and what personal data we collect from you:
Information We Collect
When you place an order in our online stores: We collect your name, shipping address, and contact information (like email and phone number) to process and fulfil your order. We do not collect your payment information. You will be redirected to a secure payment gateway (IPG) of your choice, such as Genie, Onepay, KoKopay, or Mintpay, to complete your payment.
When you fill out our contact forms: We collect your name, email address, and any other information you include in your message to respond to your inquiries and requests.
When you contact us directly: We collect the information you provide, such as your name, email address, phone number, and the nature of your inquiry, to respond to your questions and concerns.
When you register for our platforms: We collect the information you provide during registration, which may include your name, email address, and other profile details, to allow you to use the full features of our platforms.
How We Use Your Information
We use the information we collect to:
Provide and operate the Services.
Create and manage your account.
Process your transactions (excluding payment processing).
Send you marketing and promotional communications.
Respond to your inquiries and requests.
Analyze how you use the Services (without identifying you).
Improve the Services.
Comply with legal obligations.
Third-Party Services
We use a variety of third-party service providers to help us operate the Services and improve your experience. These service providers may collect and store certain information about you in accordance with their own privacy policies. Here are some of the third-party service providers we use:
Genie IPG (Payment Processing)
Onepay IPG (Payment Processing)
KoKo Pay Integration
MintPay Integration
Notify (SMS Gateway)
Google Cloud (Cloud Storage)
Firebase (Database)
Information Sharing
We may share your information with third-party service providers who help us operate the Services, but they will only have access to the information necessary to perform their specific services. These service providers are contractually obligated to keep your information confidential and secure.
We may also share your information with third parties in the following circumstances:
To comply with legal obligations, such as a court order or subpoena;
To investigate potential fraud or other wrongdoing;
To protect the rights, property, or safety of ourselves, our users, or others; or
In connection with a merger, acquisition, or other business transaction.
Cookies
Cookies are text files placed on your computer by websites you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
We use cookies on our website for a variety of purposes, including:
To understand how visitors use our website
To remember your preferences (e.g., your preferred language or location)
To improve your overall experience on our website
You can choose to delete cookies from your computer at any time. Most web browsers also offer settings that allow you to control or block cookies. However, if you choose to disable cookies, you may find that certain features of our website do not function properly.
Access to Your Information, Correction and Right to Be Forgotten
You have the right to:
Request a copy of your information:
You have the right to request a copy of the information that we hold about you. If you would like a copy of the personal data we have on you, where we store it, and how we use it, please send us your request by email at dpo@luxncard.com. We may make a small charge for this service.
Correct or update your information:
You can access and update your account information at any time through your account settings. We want to make sure that your personal information is accurate and up-to-date. You may also ask us to correct or remove information you think is inaccurate by contacting us at dpo@luxncard.com.
Exercise your right to be forgotten:
You have the right to request the deletion of your personal data, subject to certain limitations. To request that we delete your personal data, please
Delete Your Account
You can delete your account by contacting us at info@luxncard.com. Once your account is deleted, your personal data will be removed from our systems, subject to certain limitations
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy or our security practices, please contact us at info@luxncard.com.